Thanks to a member over on JK-Forum.com, a very interesting fact was brought to my attention today and it was in regards to the “flagging” of vehicles and it being something that is actually covered in the Jeep Warranty Information Handbook. In this handbook, the official term used is “restriction”, it falls under the section “What is not covered” and this is what is states:
3.8 Restricted Warranty
Your warranties can also be restricted by Chrysler. Chrysler may restrict the warranty on your vehicle if the vehicle is not properly maintained, or if the vehicle is abused or neglected, and the abuse or neglect interferes with the proper functioning of the vehicle. If the warranty is restricted, coverage may be denied or subject to approval by Chrysler before covered repairs are performed.
Just so that there’s no confusion, Section 3 of the warranty handbook is extensive and very clear as to “What’s Not Covered” under warranty. In fact, there are a total of 8 sub-sections that thoroughly outlines a myriad of conditions that would either not be covered under warranty or void it altogether. That being said, if it really is the official policy of Chrysler to “flag” or “restrict” a vehicle just because it has been modified (as I have been told), I find it odd that no proof of this can be found anywhere in the warranty handbook. Just to verify as much, I had contacted Nate and asked him to point me in the right direction as to where I might find this policy and this is what I was told. “Turn to page 17-18 which lists modifications to the vehicle outside of the factory specs” that are not covered and refer to “page 22” which talks about restricting the warranty. Please note that these are 2 separate sub-sections of which page 22 covers “3.8 Restricted Warranty” (listed above) and pages 17-18 covers the following:
3. What’s Not Covered
3.1 Modifications Not Covered
A. Some Modifications Don’t Void the Warranties But aren’t Covered
Certain changes that you might make to your vehicle do not, by themselves, void the warranties described in the booklet. Examples of some of these changes are:
• installing non-Chrysler Motors LLC (“Chrysler”) parts, components, or equipment (such as a non-Chrysler radio or speed control); and
• using special non-Chrysler materials or additives
But your warranties don’t cover any part that was not on your vehicle when it left the manufacturing plant or is not certified for use on your vehicle. Nor do they cover the costs of any repairs or adjustments that might be caused or needed because of the installation or use of non-Chrysler parts, components, equipment, materials, or additives.
Performance or racing parts are considered to be non-Chrysler parts. Repairs or adjustments caused by their use are not covered under your warranties.
Examples of the types of alterations not covered are:
• installing accessories — except for genuine Chrysler / MOPAR accessories installed by an authorized Chrysler, Dodge or Jeep dealer;
• applying rustproofing or other protection products;
• changing the vehicle’s configuration or dimensions, such as converting the vehicle into a limousine or food service vehicle; or
• using an refrigerant that Chrysler has not approved.
B. Modifications That WILL Void Your Warranties
These actions will void your warranties:
• disconnecting, tampering with, or altering the odometer will void your warranties, unless your repairing technician follows the legal requirements for repairing or replacing odometers; or
• attaching any device that disconnects the odometer will also void your warranties.
As you can see, the only things being discussed in section 3.1, A-B are things that will void your warranty. There is absolutely NO mention or even language regarding the “flagging” of a vehicle or placing a “restriction” on it due to the fact that it has been modified or otherwise! In fact, I have to say that I am really beginning to question the legitimacy of this policy and how it can even be enforced. Certainly, if a policy like this really does exist, it is an unwritten one and if I didn’t know any better, it would almost appear as if Chrysler employs it as an option to help them indirectly terminate warranties on modified vehicles. Now, I am not saying that this IS what Chrysler is doing but, after having my Jeep wrongfully flagged, warranty work denied, fighting to have the work covered, going though all the trouble I’ve had to go through and now finding that there’s no written policy regarding restrictions being placed on modified vehicles, I am definitely troubled by what I’m starting to see.
I have since contacted Nate once again and have asked him to provide written proof of Chrysler’s policy to place restrictions on vehicles simply because they have been modified. Unfortunately, I have yet to hear from him but, if proof can be provided, that would justify their position and leave me with a Jeep that still has a restriction on it’s warranty. However, if no proof can be provided, I believe the restriction placed on my Jeep should be removed immediately.